Help with the app, purchases, account access, and general questions for both the App Store and Google Play versions.
If you need help, email us and include as much detail as possible.
I paid for premium but it is not unlocked.
Make sure you are signed into the same Google Play account that made the purchase, then restore purchases or reinstall the app. If it still fails, email support with your order details.
Can I transfer premium to another device?
Yes. On Android, purchases are tied to your Google account. On iPhone, they are tied to your Apple account. If you restore purchases and it still does not unlock, contact support.
Do you store my photos?
No. Nixpix processes photos on-device only. See the Privacy Policy for details.